"A Citizens Advice Bureau in East London was helping a client dealing with a bailiff that was chasing her for alleged unpaid TV licence fees of £403. ....... The client was unable to understand she was being harassed over her TV licence when she was up to date with her payments made via direct debit. ....... the client had been mistakenly harassed for payment of a licence fee that she had already paid for. Inadequate record keeping by TV Licensing caused this problem"
Click here for the Citizens Advice Bureau report